1️⃣ Return Eligibility

To be eligible for a return:

14 days from the date you receive your order.

Items must be unused, unworn, unwashed, and in original packaging with tags attached.

For hygiene reasons, we cannot accept returns on swimwear, underwear, or earrings, unless they are faulty.

Sale/clearance items are final sale unless faulty.

Change-of-mind returns are accepted, however they will incur a 20% restocking fee, which will be deducted from your refund.

2️⃣ How to Return

1. Contact Us – Email support@belorela.com with your order number, the item(s) you wish to return, and your reason.
2.  Wait for Approval – We’ll confirm your return request and provide the correct return address.

Please note: Our returns are processed through our international warehouse (China). Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

3. Pack It Up – Use the original packaging where possible.

4. Send It Back – Return shipping costs are your responsibility unless the item is faulty or incorrect.

5. Keep Proof of Postage – Returned items remain your responsibility until we receive them. Please keep your tracking receipt in case it’s needed.

3️⃣ Refunds

Once your return is received and inspected, we’ll email you with approval or rejection.

Approved refunds are processed within 3–5 business days after approval to your original payment method.

Shipping fees are non-refundable unless we sent a faulty or incorrect item.

For change-of-mind returns, a 20% restocking fee will be deducted and original shipping costs are non-refundable.

4️⃣ Faulty or Incorrect Items

If you’ve received a faulty or incorrect product:

Contact us within 7 days of receiving your order.

Include clear photos showing the issue.

We’ll cover the return postage and arrange a replacement or refund.

5️⃣ Order Cancellations

Orders can be cancelled within 24 hours if they haven’t shipped yet — you’ll receive a full refund.

Once an order has shipped, cancellation is not possible. You can return it after delivery following our return process.

 

6️⃣ Important Notes

Returned items must be approved before sending — do not return to the address on your parcel.

We do not accept packages returned using C.O.D. (Cash on Delivery) service.

Items returned to us by mistake can be sent back to you at your cost.

We are not able to refund any taxes or duties charged by customs.

Need help? Email our friendly customer care team at support@belorela.com, and we’ll guide you through the process.